What if my Artwork is lost or damaged?

  • Please first wait for the relevant processing and shipping time to pass.
  • If you are then still waiting or, you receive a damaged item, then in the first instance, please contact your artist (See “I have an artwork query” FAQ above for instructions on contacting an artist directly).
  • If after contacting your artist the issue has not been resolved, then please contact Scotsy by going to the Contact Us page. We will do our best to help.
  • Please be aware that Scotsy is a third party and we are not responsible for the artworks or the delivery of items sold on our website.
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